Frequently Asked Questions
Everything you need to know about shopping with Poppy Barley.
What is your return and exchange policy?
We offer returns and exchanges on unworn items in their original packaging within 30 days of delivery. Please note that items marked as Final Sale cannot be returned.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and staying true to size for flats.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Where are your products manufactured?
Our products are ethically handcrafted in family-owned factories in Mexico, Portugal, and Spain, where we ensure fair wages and safe working conditions.
How should I care for my leather goods?
To extend the life of your items, we recommend using a leather protector spray before your first wear and applying a high-quality leather conditioner every few months.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within one hour of placing your order.